Shipping and delivery
Once all items in your order are in stock and confirmed, they will be shipped within 1-3 business days.
About Shipping
- This shopping site only uses courier services for delivery.
- We do not accept delivery from other companies.
- If you pay by Paypal, your order will be shipped within 3 business days after payment is confirmed.
- If you specify a delivery date, we will ship your order so that it arrives on the date you have specified.
- Shipping is limited to Japan only. We do not ship overseas.
- Please note that cancellations are not possible after the product has been shipped.
Delivery times
- We usually deliver to your specified address within 3-10 business days. Please refer to the product page for details.
*Delays may also occur in other areas due to weather, traffic restrictions, etc. We apologize for any inconvenience this may cause and thank you for your understanding.
*Delivery dates may vary if they fall during long holidays such as Golden Week, Obon, or the New Year holidays.
Shipping and delivery times
If you purchase multiple items in one order
Once all the items you ordered are available, we will ship them all together. Please note that the availability of each item may vary.
About delivery and shipping charges
Costs required in addition to the product price include consumption tax and shipping fees (free shipping nationwide, but additional shipping fees apply to Hokkaido, Okinawa main island, and Kagoshima prefecture).
About the delivery note
The delivery note will not be included with the product.
If you would like to use this service, please print or download the relevant order details from "Order History" in "My Account."
If you need to change your address immediately after placing your order
- If the item has not been shipped,
If you order by 1:00 PM on the same day, we will deliver your order by 11:59 PM on the same day.
If you order after 1:00 PM on the same day, we will process your order by 9:00 AM the following day.
Please state your "address change" and your "order number"support@activeava.comPlease contact us.
- If the item has been shipped,
Please contact the shipping company directly.
About delivery areas
We deliver to anywhere in Japan.
*Shipping to overseas countries is not available.
Other notes
*During periods such as high volume of orders, temporary shortages, or around holidays, delivery may take longer than usual. We will do our best to ship your order as quickly as possible. We appreciate your understanding.
*If you are unable to receive the product due to refusal to accept it, long-term absence, unknown address, etc., the product will be returned.